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Welcome to Patcherly Help Center

Welcome to the Patcherly Help Center! Here you'll find comprehensive documentation and guides to help you get the most out of Patcherly.

What is Patcherly?

Patcherly is an AI-powered automated program repair service: it collects errors from your apps, analyzes them, proposes patches, applies them with a backup first, then checks that your site still works. It is not a 24/7 uptime monitoring product - see Product scope.

Plans and limits

Many capabilities - such as numbers of sites or fixes per period, auto-analysis, agent testing, metrics exports, app restart automation, and other options - depend on your workspace plan. Personal (no-cost) and paid (Core, Pro) tiers differ, and limits can change. For a limited time, new accounts include a 30-day Pro trial with no credit card required - see 30-day Pro trial. For current plan names, features, and prices, use the Pricing page on the main Patcherly site. For usage counters, reset dates, and what happens at a limit, see Plan limits. In-product labels (e.g. in Profile → Billing) always reflect what your workspace has today. Billing, refunds, trials, and cancellations are governed by the Terms of Service and Acceptable Use (including rules for third-party purchases and termination for breach).

Research & evidence

Getting Started

New to Patcherly? Start here:

  1. Product scope - What Patcherly does and does not do (mission and boundaries)
  2. Onboarding (dashboard) - Setup checklist, page tours, and Test Mode quick start
  3. Introduction - Learn what Patcherly is and how it works
  4. Registration - Create your account
  5. Password reset - Forgot password and reset link
  6. Adding Your First Site - Set up your first application
  7. Installing a Connector - Connect your application
  8. Path rules for sites - Monitoring exclusions vs patch-pipeline exclusions (including multi-file patches)
  9. Custom Log Paths - Configure custom log files for context collection
  10. Test Mode - Send sample errors safely (30-minute window per site)
  11. Connector Management - Discover, initialize, and monitor connectors

Connectors

Start with Connectors overview - what connectors do, pre-apply backups, security, and hardening. Then choose your stack:

Integrations

Error Management

Learn how to manage errors and fixes:

  • Understanding Errors - How errors are detected and processed
  • Approving Fixes - Review and approve AI-generated fixes
  • Quarantined patches - When Patcherly blocks a fix for prompt-injection risk
  • Auto-Analysis - Skip the manual Analyze with AI click so new errors go straight to AI (paid plan feature - see Pricing)
  • Rollback - Automatic and manual rollback; outcomes and repeat suggestions (per-workspace patch efficacy inside Patcherly - recording on every plan, prior-example feedback to new AI analysis on Core and Pro plans via the Patch Learning feature - never foundation-model training on your code)
  • Manual Fixes - Apply fixes manually if needed
  • Context Collection - How context collection improves AI analysis
  • Restarting apps - When a restart is needed after a fix (manual steps and dashboard guidance)
  • App restart automation - Optional automated shell commands after a successful patch on Python / Node.js / PHP sites (availability and limits depend on your plan - see Pricing); WordPress is file-patch only
  • Finding errors and sites - Quick search (⌘K / Ctrl+K) and Errors page filters

Security

Customer-facing security layers - start with the Security overview, then drill into a topic:

Analytics & Reporting

Track what happened in your workspace, the value delivered, and AI spend:

Notifications

Stay informed about important events:

Billing & Plans

Manage your subscription:

  • Plans - Plans overview, Stripe billing, upgrade/downgrade/cancel, price updates when your plan’s Stripe price changes (Pricing for current limits); billing currency vs Preferences display currency (metrics-only); one logical plan can list several billed currencies (you still pick one at checkout)
  • 30-day Pro trial - Limited-time full Pro account for 30 days, no credit card required; cancel anytime; what happens when it ends
  • Invoices - View and download invoices and receipts (after Stripe Checkout during signup, the dashboard thank-you page also links to Stripe-hosted invoice PDF/URL when available)
  • Plan limits - Included usage per billing period (sites, fixes, seats), where to check counters, and what to do when you reach a limit

Need Help?

  • FAQ - Frequently asked questions
  • Troubleshooting - Common issues and solutions
  • Support - Open Support from the bottom of the dashboard sidebar (FAQ: Support for plan-specific options)
  • Dashboard - Access your Patcherly dashboard
  • Status - Service status and incidents