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Payment Methods

Patcherly supports multiple payment methods for your convenience. This guide explains how to manage your payment methods and billing information.

Supported Payment Methods

Credit/Debit Cards

We accept all major credit and debit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

Cards are processed securely through Stripe, our payment processor.

PayPal

PayPal payments are supported for:

  • PayPal account balance
  • PayPal Credit
  • Linked bank accounts
  • Linked credit/debit cards

Adding a Payment Method

Step 1: Access Billing Settings

  1. Log in to your Patcherly dashboard
  2. Navigate to Settings → Billing
  3. Click "Add Payment Method"

Step 2: Enter Payment Details

For Credit/Debit Cards: - Enter card number - Enter expiration date - Enter CVV (security code) - Enter cardholder name - Enter billing address

For PayPal: - Click "Pay with PayPal" - You'll be redirected to PayPal to authorize the payment - Return to Patcherly after authorization

Step 3: Set as Default (Optional)

  • Check "Set as default payment method" if you want this to be used for automatic renewals
  • You can change your default payment method at any time

Managing Payment Methods

Viewing Payment Methods

  1. Go to Settings → Billing
  2. Scroll to Payment Methods section
  3. View all saved payment methods

Updating Payment Methods

  1. Click "Edit" next to the payment method
  2. Update the information
  3. Click "Save"

Removing Payment Methods

  1. Click "Remove" next to the payment method
  2. Confirm removal
  3. Note: You cannot remove your default payment method if you have an active subscription

Setting Default Payment Method

  1. Click "Set as Default" next to any payment method
  2. The selected method will be used for all future charges

Payment Security

  • PCI DSS Compliant: All card information is processed securely through Stripe
  • Encrypted Storage: Payment methods are encrypted and stored securely
  • No Card Storage: We never store full card numbers on our servers
  • Tokenization: Card information is tokenized for maximum security

Payment Processing

Automatic Renewals

  • Subscriptions automatically renew using your default payment method
  • You'll receive an email notification before each renewal
  • Renewals occur on the same day each month/year based on your billing cycle

Failed Payments

If a payment fails:

  1. Email Notification: You'll receive an email about the failed payment
  2. Retry Attempts: We'll automatically retry the payment (usually 3 times)
  3. Account Status: Your account will remain active during the retry period
  4. Service Suspension: If all retry attempts fail, your subscription may be suspended

Updating Failed Payments

  1. Go to Settings → Billing
  2. Click "Update Payment Method" if you see a failed payment notice
  3. Update your payment information
  4. The system will automatically retry the payment

Billing Address

Your billing address is used for:

  • Payment verification
  • Tax calculations
  • Invoice generation

Updating Billing Address

  1. Go to Settings → Billing
  2. Click "Edit Billing Address"
  3. Update your address information
  4. Click "Save"

Currency

  • Default Currency: USD (US Dollars)
  • Supported Currencies: Based on your region and payment method
  • Currency Conversion: Handled automatically by your payment provider

Payment History

View your payment history:

  1. Go to Settings → Billing
  2. Scroll to Payment History section
  3. View all past transactions
  4. Download receipts and invoices

Troubleshooting

Payment Method Declined

  • Check Card Details: Verify card number, expiration, and CVV
  • Contact Bank: Some banks block international transactions
  • Insufficient Funds: Ensure your account has sufficient funds
  • Expired Card: Update your card expiration date

PayPal Authorization Issues

  • Check PayPal Account: Ensure your PayPal account is active
  • Verify Email: The email must match your Patcherly account email
  • Contact PayPal: If issues persist, contact PayPal support

Payment Not Processing

  • Check Internet Connection: Ensure you have a stable connection
  • Try Different Browser: Some browsers may have compatibility issues
  • Clear Cache: Clear your browser cache and cookies
  • Contact Support: If problems persist, contact our support team

Next Steps