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Notification Management

Learn how to manage your notifications in Patcherly, including email and in-app notification preferences.

What are Notifications?

Notifications keep you informed about important events in your Patcherly account: - New errors detected on your targets - Error patches applied or failed - Rollback events - Trial expiration warnings

Accessing Your Notifications

Notification Bell

The notification bell is located in the top right corner of your dashboard header.

Features: - Unread Count Badge: Shows the number of unread notifications - Quick Dropdown: Click the bell to see your 5 most recent notifications - Quick Actions: - Mark notifications as read - Delete notifications - Access notification center

Notification Center

For a complete view of all your notifications:

  1. Click Notifications in the left sidebar menu
  2. View all notifications with filtering options
  3. Filter by:
  4. Status: All, Unread, or Read
  5. Type: Error detected, Patch applied, Rollback, etc.

Managing Notification Preferences

You can customize which notifications you receive and how you receive them.

Access Your Preferences

  1. Open Profile from the user menu in the top bar (click your name or avatar)
  2. Scroll down to Notification Preferences section
  3. You'll see two columns:
  4. Email Notifications - Receive alerts via email
  5. In-App Notifications - See notifications in your dashboard

Event Types

Common Events (for all users): - New Error Detected - Alert when a new error is found on your targets - Error Patched Successfully - Notification when an error is fixed - Patch Application Failed - Alert if a patch fails to apply - Rollback Triggered - Notification when a rollback occurs - Agent Key Issue - Alert about authentication key problems - Connector Issue - Notification about connection problems - App restart after patch (Pro) - Automated post-apply shell steps completed successfully - App restart automation disabled (Pro) - Automated restart was turned off after a failed run (review manifest) - App restart rate limited (Pro) - Restart was skipped because the hourly limit was reached

See App restart automation for how post-apply commands are configured.

  • Trial Ending Soon - Reminder before your trial expires
  • Trial Expired - Alert when your trial has ended

Configuring Preferences

  1. In the Notification Preferences section, toggle each event type on or off
  2. Configure separately for Email and In-App channels
  3. By default, all notifications are enabled

Tip: You can enable email for critical events (errors, patches) and in-app for frequent updates (new errors).

Saving Changes

  1. After adjusting your preferences, click Save Notification Preferences
  2. You'll see a success message confirming the changes
  3. To reset all preferences to defaults, click Reset to Defaults

Working with Notifications

Mark as Read

Notifications are automatically marked as unread when first created.

Mark individual notification as read: 1. From the notification bell dropdown or notification center 2. Click the "Mark Read" button (checkmark icon)

Mark all as read: 1. Go to Notification Center 2. Click "Mark All Read" button at the top

Delete Notifications

Remove notifications you no longer need:

  1. Hover over a notification in the dropdown or center
  2. Click the delete button (trash icon)
  3. Confirm the deletion

Note: Deleting a notification doesn't change your preferences - you'll still receive similar notifications in the future.

Filter Notifications

In the Notification Center, use filters to find specific notifications:

  1. Filter by Status:
  2. Select "All" to see all notifications
  3. Select "Unread" to see only new notifications

  4. Select "Read" to see only notifications you've reviewed

  5. Filter by Type:

  6. Choose a specific event type

  7. Only notifications of that type will display

  8. Click Apply Filters to apply your selections

Email Notifications

When you enable email notifications, you'll receive professional emails for events you care about.

Email Notification Features

  • Professional Design: Branded emails with clear information
  • Action Items: Each email includes recommended next steps
  • Trackable Links: Links to view more details in your dashboard
  • Smart Scheduling: Emails respect your configured preferences

Email Settings

Outbound email is configured for your Patcherly deployment. If messages are missing or delayed, check spam and your notification preferences; contact [email protected] if delivery still fails.

Troubleshooting Emails

Not receiving emails?

  1. Check your notification preferences:
  2. Verify the event type is enabled for email

  3. Ensure "Email Notifications" is toggled on

  4. Check your spam folder:

  5. Emails may be filtered

  6. Add no-reply@{your-domain} to contacts

  7. Contact [email protected] if problems persist

In-App Notifications

In-app notifications appear in your dashboard and notification bell.

Benefits of In-App Notifications

  • Real-Time: See updates as they happen
  • No Email Overload: Keep your inbox clean
  • Contextual: Click to view related details in dashboard
  • Easy Management: Delete or mark as read with one click

In-App Notification Settings

  1. Go to Profile → Notification Preferences
  2. Enable/disable specific events under "In-App Notifications"
  3. Check your notification bell frequently for updates

Best Practices

Optimizing Your Preferences

  1. Critical Events: Enable both email and in-app for:
  2. New error detected
  3. Patch failed

  4. Rollback triggered

  5. Important Events: Enable in-app only for:

  6. Error patched (frequent if you have many errors)

  7. Agent key issues (less frequent)

  8. Low Priority Events: Consider disabling for:

  9. Trial ending (you'll get multiple reminders)
  10. In-app notifications for all events if you prefer email only

Managing Notification Volume

  • Review and delete old notifications regularly
  • Use filters to find specific notifications
  • Adjust preferences if you're receiving too many alerts
  • Archive read notifications to keep notification center clean

Staying Informed

  1. Check regularly: Visit notification center at least weekly
  2. Review settings: Update preferences as your needs change
  3. Monitor email: Ensure you're receiving email notifications
  4. Test notifications: Trigger a test to verify everything is working

Common Questions

Q: Will I miss important notifications if I disable email? A: No - in-app notifications will still appear. Check your notification bell and notification center regularly.

Q: Can I receive notifications on my phone? A: Patcherly doesn't have a mobile app yet, but you can use email notifications on your phone or access the dashboard from your browser.

Q: How long are notifications kept? A: Notifications are kept indefinitely, but you can delete them manually from the notification center.

Q: Can I share notifications with my team? A: Each team member receives their own notifications based on their preferences. They can't see other users' notifications.

Contact Support

If you have questions about notifications or need help: